Fillable Hydro One Damage Claim Form (Hydro One)

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Hydro One Damage Claim Form (Hydro One)

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Hydro One Damage Claim Form
Hydro One Damage Claims
Hydro One is committed to doing everything reasonably possible to ensure the quality and reliability of our service. While we apologize
for any disruptions to your electricity service, Hydro One does not provide compensation for damages resulting from power outages. We
therefore recommend making a claim to your insurance provider.
You can learn more about what qualifies for a claim below.
Does my situation qualify?
1. Claims for damages caused by the interruption of, or irregularities in, electricity service are considered under Hydro One’s Conditions
of Service, which are the contract between Hydro One and its Customers.
As referenced in the Conditions of Service section 2.3.1 - Limitations on the Guarantee of Supply, Hydro One does not guarantee a
constant supply, or the maintenance of unvaried frequency or voltage, and will not be liable for damages or production losses to
Customers by reason of any failure if this occurs.
Hydr
o One does not reimburse for any loss of profit, loss of revenues or other economic loss even if the loss is directly resulting from
Hydro One’s negligence or willful misconduct. Please see further information in the Conditions of Service section 1.9 – Liability
Occasionally, Hydro One may need to interrupt a Customer’s electrical supply in order to maintain and/or improve the reliability of the
distribution system. For planned power outages, Hydro One notifies Customers in advance by telephone, email, text message, hand-
delivered notifications, media alerts or the Hydro One ‘Power Outage Map’ app. Prior notification does not occur in Emergency situations.
Where notice of a planned outage has been provided, Hydro One may be required to cancel or reschedule the planned outage on short
notice and may not be able to inform all affected customers of the change in advance. Hydro One does not compensate customers for
loss or damage caused by or arising out of any such suspension of service or cancellation of planned work.
2. Each claim is investigated to determine root cause. According to Section 1.9 of Hydro One’s Conditions of Service – Liability, unless
Hydro One has been negligent, Hydro One is not liable for any damages resulting from the customer being connected to the distribution
system. If the investigation determines that the damage was caused by acts of negligence or incorrect equipment operation by Hydro
One, Customers may receive compensation except, as stated above, for loss of profit, loss of revenues or other economic loss.
3. Claims related to service interruptions caused by lightning, wind, floods, storms, animals, fallen trees/branches on service lines and
other such phenomena are beyond our control and are not eligible for compensation.
4. Our goal is to notify you of the results of Hydro One’s investigation within 30-60 days. However, every claim is different, and there
may be circumstances where the investigation requires additional time.
5. In cases where Hydro One considers compensation, claim payments will be made only to the properly identified owners of the
damaged property, unless the property owner directs otherwise, in writing. Payments will not be made to contractors or other agents of
the Customer engaged in the inspection or repair of damaged property.
6. Claimants are required to provide supporting proof of damages and losses alleged. It is absolutely essential that these documents be
enclosed with the claims form for your claim to be admissible. Requests for such proof cannot be construed as an agreement to pay a
claim.
7. You may wish to contact your insurance carrier prior to submitting your claim to Hydro One, as your insurance coverage may
provide compensation for the replacement cost of damaged items. If the claim is submitted to Hydro One and Hydro One decides to pay
it, the amount paid is usually the depreciated value of the item, which is generally less than the replacement cost.
8. Customers, including households, requiring a higher degree of security of supply than that of normal supply are responsible to
provide their own backup or standby facilities and/or pay all associated incremental costs to supplement power supply in the event of
power outages.
Page 1
of 7
Claim Form – Hydro One Networks Inc.
Claimant Information
Claimant Name
Hydro One Account Holder
(Name as it appears on the Hydro One Bill)
Hydro One Account Number
Telephone Number(s)
(Primary and secondary if available)
Email Address
Mailing Address
Claim Details
Date of Incident
Time of Incident
Location of Incident
Were you at the property when the
incident occurred?
Description of Incident (Please describe the incident leading to the cause of the damage or loss. If known, include names of Hydro One
employees or contractors involved, as well as names and contact information of any witnesses)
Have you made a claim for this loss
through your insurance carrier?
(If yes, please provide the name of your insurance company)
Page 2 of 7
Description of Damage
Description of Property Damage
(include size, make, model, etc.)
Year of
Purchase
(age of item)
Cost of
Repair
Estimated
Value of New
Item (if repair
not possible)
Supporting
Documents
Included
Y / N
Y / N
Y / N
Y / N
Y / N
Y / N
Y / N
Total $ $ $
Signature
Print Name
Date
This form is provided “without prejudice” and without admitting any legal liability on the part of Hydro One Networks Inc.
By signing this form I certify that I have read, understand and accept Hydro One's Claim Policy as presented on page 1 of this Claims
Package.
Page 3 of 7
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signature
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How to File a Claim
1. Complete, sign and date the Claim Form
2. Attach copies of supporting documentation, including:
• Receipts, estimates, and/or invoices
• Technician’s assessment(s)
• Photos
3. Return the Claim Form and supporting documentation by email or mail:
Email:
Claims@HydroOne.com
Subject: Hydro One Claims Division
Mail:
Hydro One Networks Inc.
483 Bay St., 6
th
Floor, South Tower
Toronto, ON M5G 2P5
Attention: Hydro One Claims Division
Page 4 of 7
Frequently Asked Questions
Hydro One Networks Inc. (“Hydro One”) will independently review your claim based on Hydro
One’s Conditions of Service (including but not limited to Section 1.9), which state that:
• Hydro One is responsible for customers’ direct damages resulting from Hydro One’s
negligence or willful misconduct.
• Hydro One is not responsible for any loss of profits or revenues, business interruption
losses, loss of contract or loss of goodwill, or for any indirect, consequential, incidental
or special damages, including but not limited to punitive or exemplary damages.
Further, Hydro One is typically not liable for damage caused by:
• Acts of God (e.g. ice, wind, lightning, rain) and animal contacts (e.g. squirrels, birds)
• Unforeseen or unexpected equipment failure
• Damage to our equipment by other individuals or groups
• Motor vehicle or other accidents involving utility poles
Damage claims resulting from these events are not eligible for compensation from Hydro One:
• Severe weather, such as ice, lightening, winds, floods, and storms
• Fallen trees / branches
• Animal contact with equipment (squirrels, birds, etc.)
• Motor vehicle accidents involving utility poles
• Unexpected equipment failure
• Voltage changes
Please refer to the Ontario Energy Board’s Distribution System Code and Hydro One’s
Conditions of Service for more details.
Page 5 of 7
It typically takes 60 days to review an individual claim from the time we receive your
completed Claim Form. Once we receive your claim and supporting information /
documentation, we commence an investigation to determine the cause of the incident. Every
If the investigation determines that your damages have resulted from Hydro One’s negligence
or willful misconduct, you will be paid the lesser of the following two amounts. Claims are not
paid out based on the replacement value.
1. The cost to repair the damaged item, or
2. The value of an item of like kind and quality that has the same amount of wear and tear
as the item that was damaged.
For example: If you purchased a refrigerator for $1,000 (which typically has a 10 year useful
life), and the damage occurred after 4 years, the amount of compensation would likely be
$600 if Hydro One was found negligent.
Although every claim and policy is different, we recommend contacting your insurance agent or
broker to find out if you are covered for the damage.
There may be benefits to claiming a loss through your personal insurance:
• Insurance companies typically pay full replacement value for any damaged items, whereas
if Hydro One is found negligent, you would be paid the lesser of the cost to repair the
damage item or the value of an item of like kind and quality.
• Hydro One typically requires 60 days to investigate the claim, whereas your insurance
company may be able to process your claim quicker.
• If you file a claim through your insurance company, they may elect to submit a damage
claim against Hydro One on your behalf to recover some of the funds that are dispersed
to you. If your insurance company’s claim against Hydro One is successful, they may
reimburse your deductible.
Page 6 of 7
Yes! Please do not throw away any damaged items until a decision has been made on your
claim since we may need to validate damaged items.
We understand there are circumstances where items may require immediate repair or
replacement. You are responsible for paying for any replacements, repairs, or technicians’
bills until a decision has been made on your claim. If you need to replace your items
immediately, please keep the damaged equipment until your claim has been processed. If for
any reason you need to discard of the damaged item, please call or email Hydro One directly
and ask for direction.
I can’t afford to repair or replace my items. What do I do now?
If you can’t afford replacements or repairs, please contact your Hydro One Claims
Representative to discuss alternatives.
Once Hydro One receives your claim form, you will receive an acknowledgement from a
Hydro One Claims Representative. Contact information will also be provided at this time. If
you have questions about your claim or wish to inquire about the status of your claim, please
call the Hydro One Claims Representative.
Protect your property from power surges with these simple tips:
1. Unplug valuable electronics
2. Limit the number of devises connected to a single outlet
3. Always use a surge protector
4. Unplug any additional equipment not in use
5. Shut off your electricity completely if you’re going out of town
6. Use a backup generator
Page 7 of 7
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Completed 23 July 2021

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