56
Hydro One Limited
Sustainability Report 2019
Message from Our
President and CEO
Hydro One
At-A-Glance
Our Approach
to Sustainability
Be a Trusted
Partner
Advocate for
Our Customers
Innovate and
Grow the Business
Plan, Design and Build
a Grid for the Future
Be the Safest and
Most Efficient Utility
People and
Potential
Appendices
GRI Table
CATEGORY/SECTION TOPIC GRI DISCLOSURE
2019
Core Standard Disclosure GRI 102-1
Name of the organization
Hydro One Limited
Core Standard Disclosure
GRI 102-2
Activities, brands, products, and services
2019 Sustainability Report, Hydro One At-A-Glance
Core Standard Disclosure
GRI 102-3
Location of headquarters
2019 Sustainability Report, Connect with Us
Core Standard Disclosure
GRI 102-4
Location of operations
2019 Sustainability Report, Hydro One At-A-Glance
Core Standard Disclosure
GRI 102-5
Ownership and legal form
2019 Sustainability Report, Hydro One At-A-Glance
Core Standard Disclosure
GRI 102-6
Markets served
2019 Sustainability Report, Hydro One At-A-Glance
Core Standard Disclosure
GRI 102-7
Scale of the organization
2019 Sustainability Report, Hydro One At-A-Glance
Core Standard Disclosure GRI 102-8
Information on employees and other workers
2019 Sustainability Report, People and Potential
Core Standard Disclosure
GRI 102-9
Supply chain
Supplier Code of Conduct
Core Standard Disclosure
GRI 102-10
Significant changes to the organization and its supply chain
There were no signicant changes to Hydro One in 2019.
Core Standard Disclosure GRI 102-12
External Initiatives
2019 Sustainability Report, Be a Trusted Partner
Core Standard Disclosure
GRI 102-13
Memberships of associations
In 2019, Hydro One was a member of the Canadian Chamber of Commerce,
Canadian Electricity Association, CD Howe Institute, Electricity Distributors
Association, Edison Electric Institute, North American Transmission Forum,
Ontario Chamber of Commerce, Ontario Energy Association, Ontario Energy
Network, Toronto Region Board of Trade, Western Energy Institute and Young
Energy Professionals.
57
Hydro One Limited
Sustainability Report 2019
Message from Our
President and CEO
Hydro One
At-A-Glance
Our Approach
to Sustainability
Be a Trusted
Partner
Advocate for
Our Customers
Innovate and
Grow the Business
Plan, Design and Build
a Grid for the Future
Be the Safest and
Most Efficient Utility
People and
Potential
Appendices
GRI Table
CATEGORY/SECTION TOPIC GRI DISCLOSURE
2019
Core Standard Disclosure GRI 102-14
Statement from senior decision-maker
2019 Sustainability Report, Message from Our President and CEO
Core Standard Disclosure GRI 102-15
Key Impacts, risk and opportunities
2019 Sustainability Report, Our Approach to Sustainability,
2019 ESG Performance Table
Core Standard Disclosure
GRI 102-16
Values, principles, standards, and norms of behavior
Code of Business Conduct and Our Values
Core Standard Disclosure GRI 102-17
Mechanisms for advice and concerns about ethics
Code of Business Conduct, Ombudsman, 2019 ESG Performance Table
and Whistleblower policy
Core Standard Disclosure
GRI 102-18
Governance structure
2019 Sustainability Report, Our Approach to Sustainability
Core Standard Disclosure GRI 102-40
List of stakeholder groups and partners
2019 Sustainability Report, Our Approach to Sustainability
Core Standard Disclosure GRI 102-41
Collective bargaining agreements
2019 Management’s Discussion and Analysis, Hydro One Work Force
Core Standard Disclosure
GRI 102-42
Identifying and selecting stakeholders
2019 Sustainability Report, Our Approach to Sustainability
Core Standard Disclosure
GRI 102-43
Approach to stakeholder engagement
2019 Sustainability Report, Be a Trusted Partner
Core Standard Disclosure
GRI 102-44
Key topics and concerns raised
2019 Sustainability Report, Be a Trusted Partner
Core Standard Disclosure
GRI 102-45
Entities included in the consolidated financial statements
2019 Sustainability Report, About This Report
Core Standard Disclosure
GRI 102-46
Defining report content and topic Boundaries
2019 Sustainability Report, About This Report
Core Standard Disclosure GRI 102-47
List of material topics
2019 Sustainability Report, Our Approach to Sustainability
Core Standard Disclosure
GRI 102-48
Restatements of information
There are no restatements of information given in previous reports
Core Standard Disclosure
GRI 102-49
Changes in reporting
New to 2019, the information contained within this report is for Hydro One
Limited. In instances where data is only available for Hydro One Networks Inc.
(Hydro One Networks), it will be noted with an asterisk
58
Hydro One Limited
Sustainability Report 2019
Message from Our
President and CEO
Hydro One
At-A-Glance
Our Approach
to Sustainability
Be a Trusted
Partner
Advocate for
Our Customers
Innovate and
Grow the Business
Plan, Design and Build
a Grid for the Future
Be the Safest and
Most Efficient Utility
People and
Potential
Appendices
GRI Table
CATEGORY/SECTION TOPIC GRI DISCLOSURE
2019
Core Standard Disclosure GRI 102-50
Reporting period
2019 Sustainability Report, About This Report
Core Standard Disclosure GRI 102-51
Date of most recent report
August 2019
Core Standard Disclosure
GRI 102-52
Reporting cycle
2019 Sustainability Report, About This Report
Core Standard Disclosure
GRI 102-53
Contact point for questions regarding the report
2019 Sustainability Report, Connect with Us
Core Standard Disclosure
GRI 102-54
Claims of reporting in accordance with the GRI Standards
2019 Sustainability Report, About This Report
Core Standard Disclosure GRI 102-55
GRI content index
This table is available as a stand-alone document on our website
Core Standard Disclosure GRI 102-56
External assurance
GHD Ltd. verified Hydro One’s GHG Emission report for the compliance period
of January 1 to December 31, 2019
Core Standard Disclosure 103-1
Explanation of the material topic and its Boundary
2019 Sustainability Report, About This Report and Our Approach to Sustainability
Core Standard Disclosure 103-2
The management approach and its components
2019 Sustainability Report, within the approach section of each material
People and Potential Talent GRI 405-1
Discussion on Management Approach
2019 Sustainability Report, People and Potential and Diversity and Inclusion
People and Potential Talent GRI 405-1
Diversity of governance bodies and employees
2019 Sustainability Report, People and Potential and Corporate Governance
People and Potential Talent GRI EU15
Number of employees eligible to retire within 5 years,
10 years (% of workforce, by job category)
Number of employees eligible to retire within 5 years, 10 years
(% of workforce, by region, by job category)*
Job Category 5 years 10 years 5 years 10 years
Electrical power line and cable workers 3% 4% 18% 23%
Electrical and electronics engineers 2% 3% 18% 28%
Electrical and electronics engineering technologists and
technicians
2% 3% 18% 29%
Silviculture and forestry workers 1% 1% 9% 18%
Other customer and information services representatives 1% 2% 20% 42%
Professional occupations in business management consulting 1% 2% 30% 42%
Contractors and supervisors, electrical trades and
telecommunications occupations
2% 2% 54% 66%
Power system electricians 1% 1% 22% 34%
General office support workers 1% 2% 30% 52%
Note: Ontario is the Region
% of Workforce % of NOC group
2019
59
Hydro One Limited
Sustainability Report 2019
Message from Our
President and CEO
Hydro One
At-A-Glance
Our Approach
to Sustainability
Be a Trusted
Partner
Advocate for
Our Customers
Innovate and
Grow the Business
Plan, Design and Build
a Grid for the Future
Be the Safest and
Most Efficient Utility
People and
Potential
Appendices
GRI Table
CATEGORY/SECTION TOPIC GRI DISCLOSURE
2019
Build a Grid for
the Future
Climate Change GRI 305-1
Discussion on Management Approach
2019 Sustainability Report, Plan, Design and Build a Grid for the Future and
Climate Change
Build a Grid for
the Future
Climate Change GRI 305-1
Direct Scope 1 GHG Emissions
2019 Sustainability Report, Plan, Design and Build a Grid for the Future
Build a Grid for
the Future
Climate Change GRI 305-2
Energy indirect (Scope 2) GHG emissions
2019 Sustainability Report, Plan, Design and Build a Grid for the Future
Build a Grid for
the Future
Environmental
Management
GRI 307-1
Non-compliance with environmental laws and regulations
2019 Sustainability Report, Plan, Design and Build a Grid for the Future
Build a Grid for
the Future
Infrastructure Renewal
and Modernization
GRI 203-1
Discussion on Management Approach
2019 Sustainability Report, Plan, Design and Build a Grid for the Future and
Grid Resiliency and Modernization
Build a Grid for
the Future
Infrastructure Renewal
and Modernization
GRI 203-1
Indirect Economic Impacts
2019 ESG Performance Table
Be the Safest Utility Health and Safety GRI 403-1
Discussion on Management Approach
2019 Sustainability Report, Be the Safest and Most Efcient Utility and
Health and Safety
Be the Safest Utility Health and Safety GRI 403-1
Occupational health and safety management system
2019 Sustainability Report, Be the Safest and Most Efcient Utility
Be the Safest Utility Health and Safety GRI 403-8
Workers covered by occupational health and safety
management system
2019 Sustainability Report, Be the Safest and Most Efcient Utility
Be the Safest Utility Health and Safety GRI 403-9
Work-related injuries
2019 Sustainability Report, Be the Safest and Most Efcient Utility
Be a Trusted Partner Indigenous Relations G R I 411-1
Discussion on Management Approach
2019 Sustainability Report, Be a Trusted Partner and Indigenous Relations
Be a Trusted Partner Economic Performance GRI 201-1
Economic value generated and distributed
2019 Sustainability Report, Be a Trusted Partner
Be a Trusted Partner Procurement Practices GRI 204-1
Proportion of spending on local suppliers
2019 Sustainability Report, Be a Trusted Partner
Advocate for Our
Customers
Customer Service GRI EU3
Discussion on Management Approach
2019 Sustainability Report, Advocate for Our Customers and Customer Service
Advocate for Our
Customers
Customer Service GRI EU3
Number of residential, industrial, institutional, and
commercial customer accounts
2019 SASB Table
Advocate for Our
Customers
Accessibility
and Affordability
GRI 203-2
Discussion on Management Approach
2019 Sustainability Report, Advocate for Our Customers and Accessibility
and Affordability
Advocate for Our
Customers
Accessibility
and Affordability
GRI 203-2
Indirect Economic Impacts
2019 Sustainability Report, Advocate for Our Customers, Accessibility
and Affordability and 2019 SASB Table
60
Hydro One Limited
Sustainability Report 2019
Message from Our
President and CEO
Hydro One
At-A-Glance
Our Approach
to Sustainability
Be a Trusted
Partner
Advocate for
Our Customers
Innovate and
Grow the Business
Plan, Design and Build
a Grid for the Future
Be the Safest and
Most Efficient Utility
People and
Potential
Appendices
GRI Table
CATEGORY/SECTION TOPIC GRI DISCLOSURE
2019
Advocate for Our
Customers
Accessibility
and Affordability
GRI EU4
Length of above and underground transmission and
distribution lines by regulatory regime
2019 Sustainability Report, Hydro One At-A-Glance
Advocate for Our
Customers
Reliability Discussion on Management Approach
2019 Sustainability Report, Advocate for Our Customers and Reliability
Advocate for Our
Customers
Reliability GRI EU28
Average Power Outage Frequency (Transmission SAIFI)
(# of interruptions per delivery point per year)
2019 Sustainability Report, Advocate for Our Customers
Advocate for Our
Customers
Reliability GRI EU28
Average Power Outage Frequency (Distribution SAIFI)
(# of interruptions per customer per year)
2019 Sustainability Report, Advocate for Our Customers
Advocate for Our
Customers
Reliability
GRI EU29
Average Power Outage Duration (Transmission SAIDI)
(# of hours per delivery point per year)
2019 Sustainability Report, Advocate for Our Customers
Advocate for Our
Customers
Reliability GRI EU29
Average Power Outage Frequency (Distribution SAIDI)
(# of hours per customer per year)
2019 Sustainability Report, Advocate for Our Customers
Innovate and Grow
the Business
Business Model
Pressures
Discussion on Management Approach
2019 Sustainability Report, Innovate and Grow the Business
Business Model
Pressures
GRI EU2
Net Energy Output – Transmission and Distribution
(%) (input)
Hydro One does not determine the energy mix for the Province of Ontario;
this is a key responsibility of the Independent Electricity System Operator (IESO).
Our Approach to
Sustainability
Governance GRI 205-1
Discussion on Management Approach
2019 Sustainability Report, Our Approach to Sustainability, Management
Approach and Governance
Our Approach to
Sustainability
Governance GRI 205-1
Operation assessed for risks related to corruption
Code of Business Conduct
Our Approach to
Sustainability
Governance GRI 205-2
Communications and training about anti-corruption
policies and procedures
o All board of directors signed a Code of Business Compliance Form and are
subject to our Code of Business Conduct.
o Employees receive annual communication through our Annual Code of
Business Conduct Refresher.
o Business partners are subject to our Code of Business Conduct and/or the
Supplier Code of Conduct.
o Board of Directors must abide by our Code of Business Conduct.
o As of Dec 31, 2019 7,507 employees completed the 2019 Code of Business
Conduct Refresher in 2019 which includes information on our Anti-Fraud and
Anti-Corruption policies.