TheWoodlandsGrievancePolicy
Date:_______ ResidentName(s):_________________________________ Unit:_______
Address:______________________________________________________________________
ShouldanyindividualdisagreewithTheWoodlandsEasternShawneeIndependentLivingElders
Complex(“Department”)actionsordecisionsinimplementinganyoftheDepartment’spolicies,an
appealmaybemadethroughthefollowinggrievancepoliciesandprocedures:
1. Nonpaymentofrequiredmonthlypaymentsandany
legalactionresultingtherefromshall
notbeconsideredcauseforagrievancehearing.
2. Tofileagrievance,theresidentwillhavetofilloutagrievanceformwhichincludesthe
followinginformation:
a. Dateofcomplaint;
b. Nameofresident;
c. Natureofcomplaint,conc erns,orgrievance;
d. Date
andactiontakenbytheDepartment;
e. DateandactiontakenbytheWoodlandsBoard(ifrequired);and
f. Datedcopyofresolutionsenttofilingresident.
3. GrievanceProcedureStep1(DepartmentDirector)
a. Uponreceivingwrittennoticeofgrieva nce,theDepartmentDirector(ordesignee)may
wishtoinvestigatethegrievancefurtherbeforemeetingwiththeaggrievedresident.In
anyevent,theDepartmentDirector(ordesignee)shallarrangetomeetwiththe
residentwithinfive(5)workingdaysafternotificationofthegrievance.The
DepartmentDirector(ordesignee)maydesiretohav eoneothermemberofthe
Departmentstaffpresentatthediscussion,althoughthisisnotrequired.
b. TheDepartmentDirector’s(ordesignee’s)decisionshallbeconveyedinwritingtothe
residentatthemeetingorwithinten(10)workingdaysfollowingthe
conclusionofthe
meeting.Ifthegrievanceissettledatthisstep,nofurtheractionistaken.Acopyofthe
DepartmentDirector’s(ordesignee’s)decisionisretainedintheresident’sfile.
c. IftheresidentisnotsatisfiedwiththeDepartmentDirector’s(ordesignee’s)decision,
theresidentmayrequesta
hearingbeforetheWoodlandsBoard.
4. GrievanceProcedureStep2(TheWoodlandsBoard)
a. TheWoodlandsBoardshallconsidertheresident’swrittenappealoftheDepartment
Director’s(ordesignee’s)decisioninthegrievancewithinten(10)daysafterreceiving
theappeal.
b. TheDepartmentDirector(ordesignee)shallsubmitallinformationavailablefromStep1
totheBoard.Afterreviewoftheinformationavailable,theBoardmaydecidetofurther
investigatethegrievanceandreconsiderthedecisionortheymayupholdthedecision
reachedbytheDepartmentDirector(ordesignee)inStep
1.
c. IftheBoarddesirestoinvestigatethegrievancefurther,theymayrequesttheresident,
theDepartmentDirector(ordesignee),andanyotherstafforwitnessestoappear
beforethem.AfinaldecisionbytheBoardshouldbedeterminedbyamajorityvote
withaquorumoftheBoard
present.
d. TheBoard’sdecisionshallbeconveyedinwritingtotheresidentwithinfive(5)working
daysfollowingtheconclusionofthegrievancehearinginwhichdispositionofthecause
isdetermined,withcopiesdistributedtotheDepartmentDirector(ordesignee)for
inclusionintheresident’sfile.
e. TheBoard’s
actionwillbeconsideredassatisfyingtheDepartment’s obligation
regardingtheconsiderationofresidentgrievances.
f. Iftheresidentdesiresfurtheraction,s/hemayexercisehis/herrightstopresenthis/her
casebeforetheappropriateadministrativeagencyorbeforetheappropriatecourt.
______________________________________________
ResidentDate
______________________________________________
ResidentDate