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Recommended standards are incompatible with required software.
A.7. The recommended standards do not meet my needs or the needs of my department. Are there options?
We are sensitive to unique circumstances when other computer models are required. OTS will work with you to
find a solution that meets your needs while ensuring compatibility and consistency with security best practices.
Please contact Julie Leary at jleary@towson.edu for help and assistance.
B. Department Responsibilities.
B.1. Who will be responsible for installing, configuring, and maintaining the computer?
If OTS is unable to configure your computer to connect to the Towson network, the department will be responsible
for installing, configuring, and maintaining the computer. This includes maintaining the operating system service
packs, security patches, software upgrades, and keeping Anti-Virus software up-to-date.
B.2. Where do I get software and updates?
OTS provides resources to obtain Microsoft updates and other third party software for university computers. For
details, see the Software Distribution site and the Available Software site for university computers.
B.3. Who takes care of handling warranty repairs?
If you do not purchase a Dell system with the standard 3 year next business day coverage (NBD), the department is
responsible for handling any warranty repairs as defined by the warranty purchased with the computers. Non-Dell
warranty repairs cannot be covered through OTS.
B.4. Who will return the computer to the vendor, if necessary?
The department will be responsible for returning the computer to the vendor.
B.5 What about hardware upgrades or replacements?
The department is responsible for purchasing upgrades and/or replacements.
B.6. Who takes care of compatibility issues?
The department is responsible for troubleshooting compatibility issues, including issues with the operating system,
software, and driver configurations.
C. OTS Limited Support
C.1. If I purchase other computer models, will I have access to install university applications?
OTS will help you gain access to and install compatible university applications such as Antivirus software, Microsoft
Office, etc.
C.2. If I purchase a computer with an incompatible operating system, how can I connect to the Towson network?
OTS will install the components necessary for you to use Virtual Workspace to access the Towson network and
configure the computer to use the Towson wireless network.
C.3. Will OTS provide any maintenance or support?
OTS will provide basic support for all systems as noted in previous FAQs including access to campus applications,
online services, and connection to our wireless network.
If the computer has Windows Business/Enterprise Operating System (OS), OTS will help you connect
to our network, maintain the OS, and provide antivirus security updates through our network.
If the computer is a Dell with a 3 year Next Business Day Warranty, we will assist with warranty
repairs (depending on the computer configuration).
