Federal Student Aid Ombudsman Information Checklist
Check
Item
Your Notes
Your name
Social Security number (SSN)
Your date of birth
What school did you attend?
Who is your servicer, holder,
guarantor, holder of promissory
notes, collection agency? (If you
don’t know, visit www.nslds.ed.gov
to find out.)
What type of loan is in dispute?
What has been done so far?
Whom else have you talked to, and
when?
What were you told?
Why is this a problem?
What types of agency contact have
been made?
Do you have any relevant evidence?
Examples:
Promissory notes
Bills
Canceled checks
Correspondence
Can you show immediacy of need?
(Make sure to have any relevant
documentation available)
More information: StudentAid.gov/repay-loans/disputes/prepare