User's Manual
© 2013 All rights reserved
For the most recent version of this manual please visit
http://www.primera.com/manuals.html
071213-511271
ii
Notices: The information in this document is subject to change without notice. NO WARRANTY OF
ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. This document
contains proprietary information that is protected by copyright. All rights are reserved. No part of
this document may be photocopied, reproduced, or translated into another language without prior
written consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Printing History
Edition 6.0, #071213, Copyright 2013, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In
Power Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated
12VDC, 4.5A or higher. This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. In a domestic environment this product
may cause radio interference, in which case the user may be required to take adequate measures. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cables is required to comply with the Class B limits of Part 15 of the FCC Rules.
You are cautioned that any changes or modifications not expressly approved in this manual could
void your authority to operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class B limits for radio noise for
digital apparatus set out on the Radio Interference Regulations of the Canadian Department of
Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant
les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.
Product Disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your
local authorities for disposal and recycling options.
Battery Notice
This product contains Perchlorate material. Special handling may apply. For more information, go to
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR
MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR
PANELS. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL. OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL
SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER
THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
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Interactive.qxd 9/6/2005 3:30 PM Page 1
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Table of Contents
Section 1: Getting Started ...............................................................................1
A. Choosing a Good Location ................................................................1
B. Unpacking and Inspection ................................................................2
C. Identifying the Parts ...........................................................................3
D. Computer Specifications ....................................................................4
Section 2: Label Stock .....................................................................................5
A. Label and Roll Specifications ............................................................5
B. Installing Label Stock .........................................................................8
C. Adjusting the Label Stock TOF (Top of Form) Sensor ................11
D. Set the Stock Sensor Mode ..............................................................12
E. Set the Output Mode ........................................................................14
Section 3: Status Monitor (PTStatus) .........................................................16
A. Monitoring Ink Levels .....................................................................17
B. Print Head Life Gauge .....................................................................18
C. Using the Cost Estimator .................................................................18
D. Replacing Ink Cartridges/Low Ink Warning ...............................19
Section 4: Printing from a PC ......................................................................22
A. Using BarTender
............................................................................22
B. Add Text, Barcodes and Graphics to a BarTender Label ............27
C. Printing from BarTender ..................................................................28
D. Printing from Other Programs .......................................................29
E. Adjusting Print Alignment ..............................................................30
F. Creating a Full Bleed Print ..............................................................32
G. Printer Driver Settings .....................................................................33
Section 5: Printing from a Mac ....................................................................38
A. Printer Utility Settings (Color Label 900 Utility) .........................38
B. Printing from Swift Publisher .........................................................44
C. Printing from Adobe Illustrator .....................................................46
D. Printing from Adobe Acrobat Reader ............................................50
E. Create a Custom Label Size ............................................................52
F. Adjusting Print Alignment ..............................................................53
G. Creating a Full Bleed Print ..............................................................56
iv
Section 6: Troubleshooting and Maintenance ..........................................57
A. Solving Print Alignment Problems ................................................57
B. Solving Print Quality Problems ......................................................59
C. Color Matching and Design Tips ...................................................61
D. Create a Support Report ..................................................................64
E. Cleaning the Printer .........................................................................64
F. Cleaning the Print Head ..................................................................64
G. Replacing the Print Head ................................................................68
H. Interpreting the Printer’s Indicator Lights ...................................71
I. Technical Support .............................................................................71
Section 7: Technical Specifications .............................................................72
Index .................................................................................................................73
Getting Started 1
Section 1: Getting Started
THANK YOU…
...for choosing an LX900 Color Label Printer. The LX900 Printer
will print razor-sharp text and barcodes, vibrant colors, and
even stunning photo-realistic photographs directly onto rolls
of labels, card stock and a variety of other approved media.
This User's Manual is your complete step-by-step guide to
quickly and easily setting up and printing with your new Color
Label Printer!
A. CHOOSING A GOOD LOCATION
Place the printer on a flat surface in a location with
adequate air circulation to prevent internal heat build up.
Do not place the printer near heat sources such as radiators
or air ducts, or in a place subject to direct sun light,
excessive dust, mechanical vibration or shock.
Allow for adequate clearance in front of the printer to
accommodate the printed label stock as it is leaving the
printer to avoid the possibility of binding or jamming of
the label stock.
Allow for adequate overhead and left side clearance for
opening the top cover to allow easy access to the label
stock and ink cartridge. The Printer will require 9.5 inches
(24 cm) of additional space on the left side to completely
open the cover (Total = 26.75" or 68 cm). The Printer will
require an additional 15.9 inches (40.4 cm) of overhead
space to open the cover (Total = 25" or 63.5 cm).
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2 Getting Started
B. UNPACKING AND INSPECTION
While unpacking your printer, inspect the carton to ensure
that no damage has occurred during shipping. Make sure
that all supplied accessories are included with your unit. The
following items are included in the supply box:
Power Adapter
Separate Power Cord
USB Cable
Software Installer CD
Cyan, Magenta, Yellow and Black Ink Cartridges
Warranty Statement and Registration Card
This Manual and other Printed Information
The following items are inside the printer supply roll area:
Replaceable Print head
Starter Roll of High Gloss Label Stock
Save the carton and packing materials. They will come in
handy when transporting the printer.
FRAGILE
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C. IDENTIFYING THE PARTS
This illustration shows the front of the printer with its control
buttons and LED indicator lights.
The Pause Button pauses the printer AFTER the printing of the
current label has finished to allow for loading of label stock
and ink cartridge.
The Power LED indicates that the printer is on and ready to
receive print jobs.
The Load/Feed Button is pressed in order to load label stock if
the printer does not automatically detect the stock. When stock
is loaded each press of the button will cause one label to be fed
from the printer.
The Ink Low LED will illuminate when a cartridge has 10% or
less of its ink remaining.
The Unload Button will unload the installed label stock by
reversing it through the printer. Make sure to tear off the
printed labels before pressing the Unload Button.
The Label Tear Bar is a serrated edge for conveniently tearing
your finished labels from the printer. The printer comes with a
white tear bar guard. For smoother label feeding, leave the
guard in place during printing. When you are ready to tear off
a label, remove the guard, tear off the label and replace it.
Getting Started 3
Unload Button
Pause Button
Pause LED
Power LED
Load/Feed
Button
Ink Low LED
Label Tear Bar
Top Cover
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4 Getting Started
This illustration shows the input ports and power switch found
on the rear panel of the printer.
This illustration shows the interior of the printer.
D. COMPUTER SPECIFICATIONS
Recommended PC Specifications
For optimal printing speed you must have a PC with the
following recommended specifications:
Pentium Dual Core Processor
2 GB of RAM
10 GB of Free Hard Drive Space
Power Input Port
USB Port
Auxilary Port
Power Switch
Sensor Position Adjustment
Roll Arm
Fixed Throat
Guide
Roll Guide
Movable
Throat Guide
Roll Stop
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Label Stock 5
Section 2: Label Stock
A. LABEL AND ROLL SPECIFICATIONS
A wide variety of label stock can be used in the Printer. Refer
to the specifications and settings in the following sections
before ordering custom stock from Primera or any stock from
another company.
Important! Test all custom made label stock with the intended printer before
ordering large quantities! Primera will only assume responsibility for custom
label stock ordered from Primera.
Label Width
Liner Width
Distance from
edge of Media
to edge of Label
Width of Opening
Black Mark
Width
Gap Between
Labels
Label Height
Distance from
edge of Media
Label Sensing Methods
Method 1: Label
Gap Sensing
Method 2: Thru-Hole
Sensing
Method 3: Reflective/Black
Mark Sensing
(Black Mark must be printed
on back side of label stock)
Note: See table below for Max and Min values in inches and mm..
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6 Label Stock
Max Min
Label width 8.25" (209mm) 0.75" (19mm)
Liner/media width 8.375" (212mm) 1.5" (38mm)
Label height/length 17" (431mm) 0.5" (13mm)
Gap between labels 10" (253mm) 0.10 (2.5mm)
Width of thru-hole 0.5" (12.65mm) 0.25" (6.325mm)
opening
Distance from edge of 2.25" (57mm) 0.20" (5.06mm)
media to edge of
thru-hole
Reflective/Black N/A 0.1" (2.54mm)
Mark Width*
Max Outer Diameter (OD) 6.0"(152.4mm) N/A
Inner Core Diameter (ID) 3.0" (76.2mm) 3.0" (76.2mm)
Total Thickness .0010” N/A
(Liner + Label)** (10 mil)
Distance from edge of Printer driver assumes 2 mm gap.
media to edge of label However, this is adjustable via the
left margin offset.
* The Reflective/Black Mark should be opaque to infrared light. The
mark should be between the labels. The end of the mark should
correspond with the beginning of the label.
** This is the recommended maximum. There are two factors that
determine whether the printer will accept any particular stock
thickness.
1. The ability for the printer to pull the paper through the print area.
2. The ability for the sensor to read through the backing if the
sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode
number 2 does not apply. The fact that the printer must read through
the backing in die-cut mode will limit the thickness much more than
the printers ability to pull the paper through the print area. However,
if you adjust opacity level of the liner enough to allow the label to be
seen by the stock sensor, the thickness will only be limited by the
printers ability to pull it through the printer area. For these reasons
the weight or thickness of the liner is a variable that can not easily be
defined. Primera recommends and uses 40# liner with all label stock.
It is important to test all label stock with the intended printer before
ordering large quantities!
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Label Stock 7
Roll Specifications
Note on Label Orientation: If you are using an applicator
to apply your labels, be sure to order label stock with the correct
orientation for your applicator. For example most applicators will
apply the side of the label first, so you will want to print the labels
sideways.
Label Side Out
Core I.D.
Core O.D.
Roll O.D.
3” 6”
Label Stock
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8 Label Stock
B. INSTALLING LABEL STOCK
The following steps will guide you through loading label stock
in your printer:
Make sure power is connected and printer is on.
1. Open the Top Cover.
2. Lower the Roll Guide and pull it outward to make room
for your label stock.
Lift Here
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Label Stock 9
3. Remove any shipping tape from your label stock roll to
ensure that it can unroll freely, making certain that no
adhesive portion is exposed. It is important to note that
any exposed adhesive surface can attach itself the inner
workings of the print mechanism and cause a media jam.
4. Place your roll of label stock on the Roll Arm and push it
inward until it touches the Roll Stop.
5. Flip up the Roll Guide and slide it inward until it touches
the label stock. The Roll Guide will automatically pull back
slightly to the correct position. There should be
approximately a 1mm gap between the roll guide and the
roll.
Important Note: Be aware that some label stock may have a core that
is slightly too large for the roll or the labels may have wrapped
unevenly causing some to stick out beyond the edge of the core.
Both of these issues can cause feeding problems.
DO NOT PINCH
Roll Guide
Roll Arm
Roll Stop
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10 Label Stock
6. Pull the Movable Throat Guide outward to make room for
the label stock.
7. Place the leading edge of the label stock under
the "label stock" symbols on the Throat Guides.
The label stock should be placed far enough into the throat
of the printer to correctly position the Movable Throat
Guide but not yet into the printer itself.
8. Slide the Movable Throat Guide inward until it almost
touches the label stock.
Important Note: The label stock should be close enough to the Fixed and
Movable Thoat Guides to provide proper guidance but not close
enough to pinch the label stock. (0-1 mm gap on either side)
If the label stock is pinched by the guides, poor print quality or
feeding problems could result.
9. Feed the label stock further into the printer until it senses
the label and automatically feeds it through the printer. If
the printer fails to feed the label stock, press the Load/
Feed button on the front panel while continuing to guide
the label stock into the printer. If the printer does not
automatically grab and feed the stock or continues to feed
the stock without stopping check the Stock Sensor position
or mode (Section 2C or 2D).
DO NOT PINCH
Fixed Throat Guide
Movable Throat Guide
Label Stock
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Label Stock 11
C. ADJUSTING THE LABEL STOCK TOF (TOP OF FORM)
SENSOR
If you are using label stock other than standard square /
rectangular diecut labels such as circular die-cut labels or
through-hole stock use the instructions below to adjust the
position of the label stock sensor. The sensor can be adjusted
using the slide bar on the inside of the printer. Below the slide
bar is a measurement which represents the distance between
the edge of the label stock and the sensor. Measure the
distance from the edge of the label stock to the correct position
on the stock. Set the sensor to this measurement.
Important Note: You must adjust the Stock Sensor before loading
nonstandard label stock.
Circular Labels
If you are using Circular Labels you must adjust the Stock
sensor to correspond with the very top of the label where the
circles are closest together. If the sensor is too far to the right or
the left the printer will still sense the label but the image may
be offset downward because the printer will start printing at
the wrong position. If you are using stock that has multiple
labels across make sure the sensor corresponds to a place on
the stock that has a label and not a vertical gap.
0.5
1.0 1.5
2.0
12.7
25.4 38.1
50.8
mm
in.
Label Stock Sensor Slide
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12 Label Stock
The sensor can only be moved a maximum of 2.3 inches
from the left side of the printable area. This means that the
maximum diameter circular label that can be printed is 4.6
inches. For circular labels larger than 4.6 inches in diameter,
you must have a black mark printed on the back of the label
stock. This means that you must change the Stock Sensor Mode
to Reflective. The printer will now look for the black mark
representing the beginning of the next label instead of the
diecut. For more information on changing the Stock Sensor
Mode see Section 2D.
Through-Hole Labels
If you are using card stock or label stock that has a hole punch
or a notch to identify a transition from backing to label, you
can adjust the Stock Sensor to position it over the identifying
mark.
D. SET THE STOCK SENSOR MODE
The stock sensor mode refers to the method the printer will use
to detect the print starting position for each label. To adjust the
stock sensor mode, open the PTStatus program. PTStatus
automatically installs with your printer driver and can be
accessed through the printer driver or as program that is
accessible in the same manner as all other programs.
Important Note: Set the Stock Sensor Mode BEFORE loading label stock!
Center
of Circle
1 1/8”
1/2”
Center
of Hole
Through-Hole Labels Circular Labels
Set Sensor Bar to 1 1/8" for 2" circular label (1/8" liner edge gap).
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Label Stock 13
1. Connect the printer via USB and turn on the power. The
Stock Sensor Mode setting is stored on printer main board
so you will not be able to access it unless the printer is
turned on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Stock Sensor Mode button.
5. Select the Stock Sensor Mode by clicking on the graphic
that most closely corresponds to the stock you intend to
install.
There are three sensor modes:
Die Cut (Default). If you are using standard die-cut labels that
look similar to the graphic use this setting regardless of the
size of the label. Also, use this setting for Through-hole label
material where a hole is punched through each label or a notch
is cut in the side.
Reflective. Use Reflective for label material where a black
pre-printed line (black mark) on the back of the label stock
indicates the break between labels. Black marks are required
on clear label stock rolls, or label where the label waste matrix
(waste) is left on the liner. Black marks can also be used for
irregular shaped labels, circles larger than 4.6 inches or on any
stock where the print starting position can not be sensed using
the label itself.
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14 Label Stock
Continuous. (Sensor off) If you have continuous stock with no
die-cut, reflective mark or holes, set the sensor type to
Continuous. This will turn off the stock sensor. In this mode
there is no way to set the print starting position. The printer
will simply start printing the first label and print each
subsequent label immediately after that previous one. To
produce a gap between prints simply add the desired amount
of white space to the end of the label being printed.
Important Note: You must also set the Stock Sensor Position (Section 2C)
so that the sensor is sensing the correct point on the label stock.
E: SET THE OUTPUT MODE
Toggle the Output Mode to set whether or not the last label
printed will be presented or left inside the printer. To adjust
the output mode, open the PTStatus program. PTStatus
automatically installs with your printer driver and can be
accessed through the printer driver or as program that is
accessible in the same manner as all other programs.
1. Connect the printer via USB and turn on the power. The
Output Mode Setting is stored on printer main board so
you will not be able to access it unless the printer is turned
on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Output Mode button.
5. Select the Output Mode by clicking on the corresponding
graphic.
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Label Stock 15
There are two different output modes:
Present labels - Yes (Default). This setting will cause the
printer to feed the last label printed forward so that it and the
previously printed labels can be torn off using the tear bar. If
no other jobs are sent to the printer within one second after the
last label has printed, the last printed label will present for tear
off.
Present labels - No (Use with Rewinder). In this mode the
label stock does not move after the last label is printed. This
means that part of the last label printed is still in the printer.
This should be used only if you have a label rewinder attached.
To retrieve the final label you must press the Load/Feed button
on the printer control panel.
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16 Status Monitor (PTStatus)
Section 3: Status Monitor (PTStatus)
PTStatus or Status Monitor is used to interact with the printer
for gathering ink levels, maintenance, alignment, cost
calculation and several other functions.
PTStatus automatically installs with your printer driver and
can be accessed through the printer driver preferences or as a
program on your Windows start menu.
1. Connect the printer via USB and turn on the power. The
Status Monitor accesses most of the information it uses
from the printer itself so the printer must be turned on and
communicating for the program to open.
2. Go to Start - Programs - Primera Technology - PTPStatus
Once open, the Status Monitor consist of four tabs that are
arranged on the left side of the window. Each tab opens a
screen that has various similar functions. The tabs will only
be displayed if the printer is idle (not printing).
Ink Tab (First Tab). Displays ink levels, Print head life,
pauses or cancels a job, displays print counter.
Cartridge Utilities Tab (Second Tab). Aligns Print Head,
Cleans Print Head and Changes the Cartridges.
Alignment Tab (Third Tab). Adjust vertical and
horizontal print alignment, Changes the Stock Sensor
Mode and toggles the Output Mode.
Cost Tab (Fourth Tab). Calculates cost per label based
on last label printed.
In addition to these functions you can also click the "i" icon
to access the Primera Knowledgebase, contact tech support,
gather version information or set applications options.
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Status Monitor (PTStatus) 17
A: MONITORING INK LEVELS
Ink levels can be monitored at any time by using the Status
Monitor. Immediately after printing starts the Status Monitor
will display the ink levels in the lower right corner of your
screen.
The print status will also be displayed on the top bar. At any
time you may click the double up arrows to expand the
window to standard mode. Click the double down arrows to
revert to the smaller mode.
In the standard mode, the ink percentages and print head life
will be displayed, along with four tabs and the Print Counter.
The tabs will only be displayed if the printer is idle (not
printing).
Note: If you are using multiple printers, an instance of the Status Monitor
will open for each printer. If the Status Monitor is in small mode,
each instance will automatically tile justified to the bottom right
portion of the screen. The title of each instance will correspond to
the printer name as shown in the Windows printer list.
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18 Status Monitor (PTStatus)
B. PRINT HEAD LIFE GAUGE
Print Head life remaining is displayed in the status monitor.
Hover your mouse over the icon to display more information.
Print Head Life is calculated by tracking the number of
cartridges used in the print head. A print head is considered to
be at zero life remaining after 26 black or 32 combined color
cartridges. Print heads may still be used after there is zero life
remaining. However, it could fail at any moment. Therefore, it
is recommended that users purchase a back up print head at
approximately 10% life remaining.
Note: If the print head life indicator is not displayed click the refresh button
next to the Magenta ink display.
C. USING THE COST ESTIMATOR
The cost estimator is found on the last tab of the Status
Monitor. The Status Monitor automatically opens as soon as
you begin printing. However, you can also access it at any
time as long as the printer is turned on and communicating by
going to Start - Programs - Primera Technology - PTStatus.
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Status Monitor (PTStatus) 19
Ink cost is automatically and continuously calculated based
on the black and color cartridge costs entered. Only the last
printed label cost is displayed. For reference, the print file and
date of last print is displayed at the top of the window.
Adjust the cartridge costs according to the actual price paid
for them. The estimate does not take currency into account
so you can assume that whatever value you entered is
displayed in your currency.
Save a screen capture of the cost by clicking the disk icon.
Print a screen capture of the cost by clicking the printer
icon.
Important Note: The cost per label represents the average cost per label
over an entire run of labels. This means that the per label cost will
decrease and become more accurate as the number of labels printed
increases. This is because the ink that is used for beginning and
periodic cartridge maintenance is divided into a larger number
of labels.
D. REPLACING INK CARTRIDGES / LOW INK WARNING
You can replace cartridges at any time or wait for the Low Ink
Warning to prompt you to replace cartridges. Low Ink
Warnings occur at the following levels:
10% - If any cartridge is lower than 10% at the beginning of
a job you will be prompted to change that cartridge. At
this point you can change or ignore.
0% - If any cartridge reaches 0% during a job you will be
prompted to change that cartridge. At this point you can
change or ignore. Under normal circumstances this will be
your first warning. The 10% warning is only triggered at
the start of a job.
-10% - If at any point any cartridge is -10% you will be
prompted to change that cartridge. You must change the
cartridge to continue.
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20 Status Monitor (PTStatus)
To change a cartridge, follow this procedure:
1. Press Pause and Load/Feed simultaneously -OR- click the
Change Cartridge button on the second tab of the Status
Monitor. The head carriage will move to the center of the
print area for easy access.
2. Remove the cartridge by pressing the corresponding
colored tab on the back of the print head. The cartridge
will pop up slightly.
3. Remove the cartridge.
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Status Monitor (PTStatus) 21
4. Locate a new cartridge and remove it from its packaging.
Remove the foil outer package and the clear plastic shrink
wrap. Also remove the cartridge cap.
Note: If you opened a cartridge but are not currently using it you can
store the cartridge in the plastic cap shown above to prevent it from
drying out.
5. Place the new cartridge into its corresponding colored slot.
Press down near the back of the cartridge until it clicks
into position.
Important Note: Make sure the cartridge is securely in place. An
improperly positioned cartridge will cause no ink of that color
to be printed.
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22 Printing from a PC
Section 4: Printing from a PC
A. USING BARTENDER®
Primera Special Edition BarTender UltraLite is included with
the LX900. Other programs can be used to print. If printing
from other programs please follow the guidelines in Section
4D.
When you open BarTender you will be given the choice to
select an existing label or create a new one using a wizard. Use
the following instructions as a guide through the wizard setup
process.
1. Choose "Start a new BarTender document..."
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Printing from a PC 23
2. Select "Blank Template". Click "Next".
3. Select "Color Label 900". Click "Next".
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24 Printing from a PC
4. Select "Specify Custom Settings". Click "Next".
5. Set the page size, width and height to match labels
installed in the printer. Click "Next".
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Printing from a PC 25
6. Check the "Picture" box to add a background photo or
graphic to your label. Click "Next". If you click "Finish",
the remaining default wizard options will be set and no
picture will be added.
7. Select "Embedded Picture". Click the "File" Button to
browse to the location of your photo/graphic file. Set the
Size Method to "Stretch". Note the preview to the right.
Click "Next" if you are satisfied with the layout of the
photo or graphic.
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26 Printing from a PC
8. Review the label setup summary. If it is correct, click
"Finish". Your blank label will be displayed.
You can edit any of these settings by going to the File Menu
and selecting "Page Setup". Basic and advanced settings are
available on the various tabs.
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B. ADD TEXT, BARCODES AND GRAPHICS TO A
BARTENDER LABEL
Once you have created your label size you will need to add
text, a barcode and/or graphics. This can be done using one of
buttons on the button bar at the top of the screen.
Tip! Double-click any object to open settings for that object.
Tip! Go to the Help menu to access the BarTender Manual and Tutorials.
Add Graphic. Click the Image
button. Now click anywhere on
your label. An Image icon will
appear. Double-click it to open
up image settings and browse to
the image/graphic that you
would like to insert.
Add Barcode. Click the Barcode
button. Now click anywhere on
your label. A barcode settings
window will appear. Here you can
choose any type of barcode and
enter the value.
Lines. Click the Line button to
add a horizontal or vertical line.
Print. Click the Print button to
start printing.
Page Setup. Click the Page Setup
button to change your label size,
adjust corner radius or change the
shape.
Add Text. Click the Text button.
Now click anywhere on your label.
"Sample Text" will appear. Edit the
text on screen or double click it to
open up text settings to change
font, size and other settings.
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C. PRINTING FROM BARTENDER
1. To print, click the Print button or go to the File
Menu and select "Print". The Print Dialog window will
appear.
2. Select the Color Label 900.
3. Set the number of copies.
4. Click "Print".
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D. PRINTING FROM OTHER PROGRAMS
Since this printer uses a standard Windows printer driver you
can print from any application you would like. There are just a
few things to remember that will make it much easier.
1. Set the Page/Label Size in the Driver. BarTender
automatically prompts you for the size of the label that you
are using. When printing from any other program you
must do this manually. Before you print, simply set the
custom page size just as you would set print quality in the
printing preferences. In the example below the label size is
4" x 4" so the custom page size is set to 400 x 400
(displayed in .01 inch units).
2. Check the image or document size. The image size or
document size should correspond to the Page/Label Size
set in the driver. If you have set your page size to 4" x 4"
but you image is actually 5" x 3" the printer driver will
automatically shrink your image to fit inside the 4" x 4"
label. The result is that the actual printed label is 4" x 2.4".
Avoid this by setting your page size or image size to match
the label size.
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30 Printing from a PC
3. Choose the right printing program. There are many
different applications that are capable of printing to the
LX900. However there are only a few that are ideal
printing applications. For example, Adobe Illustrator is
an excellent design program but is not always the best
printing program. It can be difficult to find the printing
preferences or to know the exact size of the art board. It is
best to save as a PDF file and print from Adobe Reader or
export as a 300 dpi JPG and print from BarTender.
E. ADJUSTING PRINT ALIGNMENT
If your previous experience with printing is limited to printing
letters and cards to 8.5 inch by 11 inch paper you probably are
not familiar with an essential part of a label printing - Print
Alignment. Standard printers feed a sheet and start printing
based on the start of the sheet. They also prohibit printing to
the edge of the sheet. This is to avoid any need for alignment.
The LX900 senses the beginning of the label with an optical
sensor and is capable of printing to top, bottom, left and right
edge. Because of this it is necessary to align the printer to
work with specific types of label stock.
The LX900 comes factory calibrated to print exactly to the edge
of Primera label stock. However, due to variations in the left
margins and other variables it may be necessary to fine tune
these settings at the beginning of each roll. This is especially
true for other non-Primera brand label stock.
Important Note: Before adjusting alignment settings first print one label at
the quality level you intend for the entire job. This will ensure the
label stock is moving at the same speed and the stock sensor will sense
the gap in the same way.
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Adjust print alignment using the Status Monitor. Go to the
Alignment Tab (third tab).
Three items can be adjusted here:
Tear off Position. This value adjusts the position of the last
label printed after it has been presented for tear off. This
only applies if the output mode is set to "Present the label."
Add to the current value to move the tear point closer to
the printer. Subtract from the current value to move the
tear point away from the printer. After adjusting the value
click the "Set" button to send the value to the printer.
Left Margin Offset. This value moves the printed label
left or right. Add to the current value to move the printed
label to the right. Subtract from the current value to move
the printed label to the left. After adjusting the value, click
the “Set” button to send the value to the printer. Note:
Before adjusting this value make sure the label stock is
properly loaded so that there is no gap between the edge
of the liner and the fixed throat guide. Any gap at this
point will greatly affect the Left margin offset value
needed to align the label. Also, if you adjust the value
with improperly loaded label stock you will have to adjust
it again if you load the label stock correctly the next time.
Top of Form (TOF). This value moves the print start
position up or down on the label. Add to the current value
to move the printed label down or toward the printer.
Subtract from the current value to move the printed label
up or away from the printer. After adjusting the value click
the “Set” button to send the value to the printer.
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32 Printing from a PC
You may have to make several
adjustments to one or more of
these values. After each
adjustment you can click the Test
button to print a small test
pattern on the label. This will
help you find the proper
alignment value.
F. CREATING A FULL BLEED PRINT
1. If you are having trouble making the image cover the
entire label, first make sure the image is printing at least as
big as the label size you have selected. To accomplish this
using BarTender, make the image a few millimeters larger
than the label by dragging the image over the edge of the
label on all sides. The bounding box around the image will
turn red when it is over the edge of the label. Try printing
again to see if it covers the entire label. If not, move on to
step two.
2. Adjust these settings in the printer driver preferences to
create a .05" (1.2mm) over bleed.
Page Size. Increase the page size width in the driver
preferences by .1 inches. Increase the height by .1 inches.
If you are using BarTender, simply change the size under
the File Menu - Label Setup. Increase the size of the image
to fit the new larger page size. If you are using other
graphics programs you will need to change the page size
in the application and in the printer driver preferences.
Left Margin Offset. You must decrease the left margin
offset to center the over bleed on the label. If you over
bleed by .05" you will need to decrease the Left Margin
Offset by 12. This will center the page size increase so there
is a .05 inch over bleed on both left and right sides.
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TOF. Decrease the Top of form by 10. This will cause the
printer to start printing before the label and ensure a fully
printed label.
Note: It is best to over bleed as little as possible to avoid excess ink on the
label backing. Also, over bleeding too much will cause the printer to
skip labels. This is because the printer stops printing too late to sense
the next label.
G. PRINTER DRIVER SETTINGS
Once the printer driver has been successfully installed, you will
need to setup the driver with the appropriate print options.
Refer to the following steps to change or verify your default
printer driver preferences. These settings will apply to all new
designs created in BarTender or other programs after the
preferences were changed. Existing labels saved in BarTender
will not be affected since the preferences are saved with the
label. To change these preferences you will have to change
printer preferences through BarTender. (File Menu - Printer
Settings)
Actual Label Stock
Size = 2” x 2”
Over Bleed Page Size
2.1” x 2.1” (.1 Inch)
Decrease TOF by 10
Decrease Left Margin
Offset by 12
1
23
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34 Printing from a PC
To find Driver Settings:
Click the Start button, choose Printers and Faxes (XP), Printers
(Vista), Devices and Printers (Windows 7). Right-click on the
Color Label 900 Icon and select Printing Preferences from the
drop-down menu.
The preferences screen will appear.
Note on PC Settings:
Most applications allow you to change these same printer driver
options from their "Print" and/or "Printer Setup" screens. Some
applications such as BarTender save your settings with the label,
others use settings only for the current print job just sent to the
printer.
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Paper Size
If you are using BarTender, this setting is adjusted during the
label setup wizard. If you are using a program other than
BarTender you will need to set this to the dimensions of your
label. Keep in mind that the dimensions are always relative
to the width and height of the actual label in the printer.
Orientation of an image on the label should not change this
setting. See Section 2A for minimum and maximum label sizes.
Orientation
There are two settings for orientation, Portrait and Landscape.
If your text and graphics print left to right or as shown on the
screen, select portrait . If you wish your printing to rotate 90
degrees from what you see on the screen so it is printing
horizontally, select landscape as your orientation. Remember,
this does not change the width and height Paper Size. It is
only a tool for viewing a label upright on screen that will be
printed sideways on the printer.
Portrait Landscape
Print Quality
There are 4 levels of print quality in the driver. The lower the
Quality, the faster the print. Quality 1 provides the fastest
print available while Quality 4 provides the best quality. It is
recommended that you experiment with the different levels
when designing your label to find a good balance between
print quality and print speed. Quality 2 is the default.
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Ink Cartridge
Color + Black is best for images that have large areas of black
graphics or text. Although you can print these same images
with just the color cartridge, often the blacks will look darker
with this setting.
Color is the default setting and is best for most images. With
this setting the printer only uses the color cartridge to produce
all colors including gray scale black and white images.
Monochrome Black is for images that have large black areas or
black text. This will ensure that no color ink is being used. In
some cases printing JPG files using Color + Black for an image
that is all black will still cause some color ink to be used.
Monochrome Black is not recommended for gray scale images
such as a black and white picture. The ink spits of a black
cartridge are not as small as the color cartridge. This allows for
faster black printing but at a lower dpi. Using just the black
cartridges for such images may result in a grainy image.
Media Type
There are multiple media type options which correspond with
the various types of label stock sold by Primera. Match this
setting to the media installed in the printer to achieve the
closest color match to the screen. Each of these settings
employs a slightly different color table developed specifically
for the media type listed.
If the printed output is not matching the color on screen,
regardless of what media you have installed you can adjust
this setting to change the color output. You can experiment
with this setting and the color matching setting to adjust the
color of the printed image.
Color Matching
Best for Graphics mode is best used for graphical images
where accurate color reproduction is not as essential. Images
printed in this mode will look more vibrant because more ink
is being used to produce them. However, printing images of
people may produce skin tones that have a reddish tint.
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Best for Photos mode is best used for photographic images
where accurate color reproduction is very essential. Images
printed in this mode will look lighter than those printed in
Photo mode. Skin tones especially will look more natural in
this mode.
Note: Exact color matching of the printed labels to the screen may never
be possible since there are factors that affect this out of the drivers
control. The surface of the label reacts with the ink in the cartridge to
produce the color. For this reason, when printing the same image to
different types of labels with different surfaces the printed output can
look entirely different.
Ink Saturation
This option controls the amount of ink used when printing an
image. The default setting is 100%, which will provide the
most accurate color matching. If the ink is not drying fast
enough or "bleeding", you can decrease the Ink Saturation to
lessen the amount of ink that is applied to the label.
Enable Bi-di Printing
This setting defaults to “Yes” for fastest bidirectional printing.
Stock Sensor Mode
Click this setting to open the Status Monitor. See Section 2D
Output Mode
Click this setting to open the Status Monitor. See Section 2E
Print Alignment
Click this setting to open the Status Monitor. See Section 4D
Cartridge Maintenance
Click this setting to Align the Print Head, Clean the Print Head
or Change a Cartridge. This setting opens the Status Monitor.
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Section 5: Printing from a Mac
A. PRINTER UTILITY SETTINGS (COLOR LABEL 900
UTILITY)
The Color Label 900 Utility is used to interact with the printer
for gathering ink levels, maintenance, alignment, cost
calculation and several other functions.
Once the printer driver has been successfully installed, you
will need to set up the driver with the appropriate print
options. Refer to the following steps to change or verify your
default printer driver preferences. These settings will apply to
all labels printed through your Mac programs.
To Find Color Label 900 Utility:
Color Label 900 Utility automatically installs with your printer
driver and can be accessed through the Printer Setup in Mac
under Apple Icon – System Preferences - Print and Fax (Mac
10.5 and 10.6), Print and Scan (Mac 10.7 and 10.8), Setup, and
Utility.
1. Connect the printer via USB and turn on the power. The
Color Label 900 Utility accesses most of the information it
uses from the printer itself so the printer must be turned
on and communicating for the program to open.
2. Go to the Apple Icon – System Preferences - Print and Fax
(Mac 10.5 and 10.6), Print and Scan (Mac 10.7 and 10.8),
Setup, and Utility. Once open, the Color Label 900 Utility
has 4 tabs that are arranged on the top of the window.
Each tab opens a screen that has various similar functions.
- Cartridges Tab (First Tab). Displays utilizes for aligning
the print head, cleaning the print head, and changing
cartridges.
- Alignment Tab (Second Tab). Adjusts vertical and
horizontal print alignment. Changes the Stock Sensor
Mode and toggles the Output Mode.
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Printing from a Mac 39
- Cost Tab (Third Tab). Calculates cost per label based on
last label printed.
- Info Tab (Fourth Tab). Displays Printer Information
including firmware version, driver version, total prints,
and the default Saturation level for all labels printed.
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40 Printing from a Mac
Set the Stock Sensor Mode
The stock sensor mode refers to the method the printer will
use to detect the print starting position for each label. To access
the Stock Sensor Mode, click on the Alignment button, then
select Stock Sensor Mode.
Important Note: Set the Stock Sensor Mode BEFORE loading label stock!
You must also set the Stock Sensor Position (Section 2C) so that the
sensor is sensing the correct point on the label stock.
Die Cut (Default). If you are using standard die-cut labels that
look similar to the graphic use this setting regardless of the
size of the label. Also, use this setting for through-hole label
material where a hold is punched through each label or a
notch is cut on the side.
Reflective. Use Reflective for label material where a black pre-
printed line (black mark) on the back of the label stock
indicated the break between labels. Black marks are required
on clear label stock rolls, or labels where the label waste matrix
(waste) is left on the liner. Black marks can also be used for
irregular shaped labels, circles larger than 4.6 inches or on any
stock where the print starting position can not be sensed using
the label itself.
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Continuous. (Sensor off.) If you have continuous stock with no
die-cut, reflective mark or holes, set the Sensor Type to
Continuous. This will turn off the stock sensor. In this mode
there is no way to set the print starting position. The printer
will simply start printing the first label and print each
subsequent label immediately after the previous. To produce a
gap between prints simply add the desired amount of white
space to the end of the label being printed.
Set the Output Mode
Toggle the Output mode to set whether or not the last label
printed will be presented or left inside the printer. To adjust the
Output Mode, open the Printer Utility by going to Apple Icon –
System Preferences – Print and Fax (Mac 10.5 and 10.6), Print
and Scan (Mac 10.7 and 10.8). Click on the Color Label 900 and
Select Open Print Queue. Select Setup – Utility – Open Utility.
Select Alignment – Output Mode. Select the Output Mode by
clicking on the corresponding graphic.
Present Labels – Yes (Default). This setting will cause the
printer to feed the last labels printed forward so that it and the
previous printed labels can be torn off using the tear bar. If no
other jobs are sent to the printer within one second after the
last label has printed, the last printed label will present for tear
off.
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42 Printing from a Mac
Present Labels – No (Use with Rewinder). In this mode the
label stock does not move after the last label is printed. This
means that part of the last label printed is still in the printer.
This should be used only if you have a label Rewinder
attached. To retrieve the final label you must press the Load/
Feed button on the printer control panel.
Set Ink Saturation
This option controls the amount of ink used when printing an
image. The default is 100%, which will provide the most
accurate color matching. If the ink is not drying fast enough or
is bleeding you can decrease the Ink Saturation to lessen the
amount of ink that is applied to the label. To locate the Ink
Saturation setting, click on Info in the Color Label 900 Utility.
To change the saturation level, enter the desired value and then
click Set.
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Using the Cost Estimator
The Cost Estimator is found under the Cost tab in the Color
Label 900 Utility.
Ink cost is automatically and continuously calculated based on
the black and color cartridge costs entered. Only the last
printed label cost is displayed. For reference, the print file
name and number of labels in the run is displayed at the top of
the window. Adjust the cartridge costs according to the actual
price paid for them. The estimate does not take currency into
account so you can assume that whatever value you entered is
displayed in your currency.
Important Note: The cost per label represents the average cost label over an
entire run of labels. This means that the per label cost will decrease
and become more accurate as the number of labels printed increases.
This is because the ink that is used for beginning and periodic
cartridge maintenance is divided into a larger number of labels.
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B. PRINTING FROM SWIFT PUBLISHER
1. Set the Page/Label size in the Program. Swift Publisher
will always make a new blank template without prompting
for a paper size. Select File – New for a new document.
Before you start designing your label simply set the
custom page size in the upper right hand corner to the size
of the label stock installed in the LX900. Also make sure to
set the Document Margins to ‘0’.
2. Set the Paper Size in the Print Options. Once your
document is created and ready to print go to File – Print.
The following screen will appear. Before doing anything
else, click the Page Setup button and set the paper size for
the printer. This should correspond to the label size
installed in your printer. If your label size is not listed you
will need to create a custom page size. See instructions in
the next step.
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3A. Create a Custom Page Size (Optional). When your
document is done and you are ready to print go to File –
Print. If the paper size you need to print to is not already
in the drop down menu options select Manage Custom
Sizes.
3B. Add a New Custom Paper Size. Click the plus (+) button
to add a new custom paper size. Enter the size on the right.
Be sure to adjust the top, bottom, left and right margins to
0. Change the name from "untitled" to the size of your cus-
tom page (W x H). When you have finished adding your
new custom page size, this size will appear in your drop
down menu options for paper size on future print jobs.
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46 Printing from a Mac
4. Set the Print Quality Settings. After selecting your paper
size, select Printer Features from the drop down selection.
Change your printer settings to the desired quality.
When you have finished adding your page size and selecting
your print quality settings, press Print.
C. PRINTING FROM ADOBE ILLUSTRATOR
1. Set the Page/Label size in the Program. Create your
document using the File – New command. Set your width
and height to correspond with the label stock installed in
the LX900. Also be sure to set the bleed size to ‘0’ for Top,
Bottom, Left, and Right.
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Printing from a Mac 47
2. Set the Paper Size in the Print Options. Once your
document is created and ready to print go to File – Print.
The following screen will appear. Before doing anything
else, click the Page Setup button and set the paper size for
the printer. This should correspond to the label size
installed in your printer. If your label size is not listed you
will need to create a custom page size. See instructions in
the next step.
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48 Printing from a Mac
3A. Create a Custom Page Size (Optional). If the paper size
you need to print to is not already in the drop down menu
options select Manage Custom Sizes.
3B. Add a New Custom Paper Size. Click the plus (+) button to
add a new custom paper size. Enter the size on the right. Be
sure to adjust the top, bottom, left and right margins to 0.
Change the name from "untitled" to the size of your custom
page (W x H). When you have finished adding your new
custom page size, this size will appear in your drop down
menu options for paper size on future print jobs.
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Printing from a Mac 49
4. Set the Print Quality Settings. After selecting your paper
size, click the Printer button to change the print quality
settings for this print.
Select Label Printer Settings from the drop down selection.
Change your printer settings to the desired quality.
When you have finished adding your page size and
selecting your print quality settings, press Print.
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D. PRINTING FROM ADOBE ACROBAT READER
1. Set the Page/Label size in the Program. Open up your
.pdf file and select File – Page Setup. Select your paper size
from the Paper Size drop down menu. This should
correspond to the label size installed in your printer. If
your label size is not listed you will need to create a
custom page size. See instructions in the next step.
2A. Create a Custom Page Size (Optional). If the paper size
you need to print to is not already in the drop down menu
options select Manage Custom Sizes.
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Printing from a Mac 51
2B. Add a New Custom Paper Size. Click the plus (+) button
to add a new custom paper size. Enter the size on the right.
Be sure to adjust the top, bottom, left and right margins
to 0. Change the name from "untitled" to the size of your
custom page (W x H).
3. Set the Print Quality Settings. After selecting your paper
size, click File - Print. Click Copies and Pages on the print
preview screen.
A drop down menu will appear. Click Printer Features.
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52 Printing from a Mac
Change your printer settings to the desired quality.
Click Print.
E. CREATE A CUSTOM LABEL SIZE
1. Create a Custom Page Size. Open the program you would
like to print from and select File – Page Setup. Using the
Paper Size drop down menu select Manage Custom Sizes.
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Printing from a Mac 53
2. Add a New Custom Paper Size. Click the plus (+) button to
add a new custom paper size. Enter the size on the right.
Be sure to adjust the top, bottom, left and right margins to
0. Change the name from "untitled" to the size of your
custom page (W x H).
F. ADJUSTING PRINT ALIGNMENT
If your previous experience with printing is limited to printing
letters and cards to 8.5 inch by 11 inch paper you probably are
not familiar with an essential part of label printing – Print
Alignment. Standard printers feed a sheet and start printing
based on the start of the sheet. They also prohibit printing to
the edge of the sheet. This is to avoid any need for alignment.
The LX900 senses the beginning of the label with an optical
edge. Because of this it is necessary to align the printer to work
with specific types of label stock.
The LX900 comes from the factory calibrated to print exactly to
the edge of Primera label stock. However, due to variables it
may be necessary to fine tune these settings at the beginning of
each roll. This is especially true for other non-Primera brand
label stock.
Important Note: Before adjusting alignment settings first print one label at
the quality level you intend for the entire print job. This will ensure
the label stock is moving at the same speed and the stock sensor will
sense the gap in the same way.
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54 Printing from a Mac
1. Adjust print alignment using the Color Label 900 Utility.
Go to Apple Icon – System Preferences – Print and Scan.
Select the Primera Color Label 900 and select Open Print
Queue.
2. Select Setup – Utility – Open Printer Utility.
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Printing from a Mac 55
Adjust print alignment using the Color Label 900 Utility.
Go to Alignment – Print Alignment.
Three items can be adjusted here:
* Tear off Position. This value adjusts the position of the last
label printed after it has been presented for tear off. This
only applies if the output mode is set to “Present.” Add to
the current value to move the tear point closer to the
printer. Subtract from the current value to move the tear
point away from the printer. After adjusting the value click
the Set Offsets button to send the value to the printer.
* Left Margin Offset. This value moves the printed label left
or right. Add to the current value to move the printed label
to the right. Subtract from the current value to move the
printed label to the left. After adjusting the value, click the
Set Offsets button to send the value to the printer. Note:
Before adjusting this value make sure the label stock is
properly loaded so that there is no gap between the edge of
the liner and the fixed throat guide. Any gap at this point
will greatly affect the Left Margin Offset value needed to
align the label. Also, if you adjust the value with
improperly loaded label stock you will have to adjust it
again if you load the label stock correctly the next time.
* Top of Form (TOF). This value moves the print start
position up or down on the label. Add to the current value
to move the printed label down or toward the printer.
Subtract from the current value to move the printed label
up or away from the printer. After adjusting the value click
the Set Offsets button to send the value to the printer.
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56 Printing from a Mac
You may have to make several adjustments to one or more of
these values. After each adjustment you can click the Test
Offsets button to print a small test pattern on the label. This
will help you find the proper alignment value.
G. CREATING A FULL BLEED PRINT
1. If you are having trouble making the image cover the
entire label, first make sure the image is printing at least as
big as the label size you have selected. Increase the selected
page size by .05 inches on the width and .05 inches on the
height to create an over bleed. Make sure under scaling
options to select ‘Fit to Page’ in the print dialogue box if
printing from Illustrator.
Left Margin Offset. You must decrease the Left Margin
Offset to center the over bleed on the label. If you over
bleed by .05 inches, you will need to decrease the Left
Margin Offset by 12. This will center the page size increase
so there is a .05 inch over bleed on both the left and right
sides.
TOF. Decrease the Top Of Form by 10. This is cause the
printer to start printing before the label and ensure a fully
printed label.
Note: It is best to over bleed as little as possible to avoid excess ink on the
label backing. Also, over bleeding too much will cause the printer to
skip labels. This is because the printer sops printing too late to sense
the next label.
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Troubleshooting and Maintenance 57
Section 6: Troubleshooting and
Maintenance
A. SOLVING PRINT ALIGNMENT PROBLEMS
Image is Vertically Offset
The LX900 decides where to start printing by detecting the
start of die-cut label, detecting a black mark on the back or
detecting a thru-hole that corresponds to the start of the label.
The following items can cause the label sensor to improperly
detect the start of a label:
1. Top of Form (TOF). TOF stands for Top of Form and this
setting allows you to fine tune the alignment of your
printing on your label stock. This will be factory
calibrated. If fine tuning is needed, increase this setting to
move the image down on the label; decrease this setting to
move the image up on the label. The unit of measure is
0.1mm. This setting is found on the Alignment Tab of the
PTStatus Monitor.
2. Nonstandard / Non-translucent Backing Material. Test the
unit with the label sample material that came with the
unit. If it prints correctly, your label stock may not be
compatible. The label sensor needs to see the difference
between a label and a backing material by seeing through
the label stock for light variations. If it can not see through
the label, problems will arise. If you must use this type of
backing, try label stock that has a black mark on the back
to show where the label begins. You will need to change
the Stock Sensor Mode in the Status Monitor.
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58 Troubleshooting and Maintenance
3. Insufficient Label Gap Distance. See Section 2A for label
specifications.
4. Page Size is Bigger than Label Stock Size. If the page size
set in the driver is larger than the actual label stock, ink will
be printed on the gaps and the sensor will start
looking for a gap too late. This can cause label skipping
or inconsistent print starting points.
5. Portrait / Landscape. If the Portrait / Landscape setting
does not correspond to the label stock installed this will
also cause the printer to print over the gap and onto the
next label. Make sure this is set correctly.
6. Stock Sensor Position. Circular, nonstandard label shapes
or multiple labels across will require precise adjustment of
the label sensor. If you are using circular or other non
rectangular die-cut labels see Section 2C for instructions.
The image is printing horizontally offset
Three things can affect this issue.
Label Stock Loading. It is very important to correctly load the
label stock so that there is no space between the throat guides
and the label liner edge. If there is a gap between the throat
guides and the label stock it may "walk" back and forth
causing inconsistent horizontal printing. See section 2B for
label stock loading instructions and tips.
Left Margin Offset. This adjustment is found on the Alignment
tab of the PTStatus monitor. See Section 4D.
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Troubleshooting and Maintenance 59
Page Size. Often the page size is not large enough for the
label. If this is the case you may see white space on the right
(printers left) side of the the label and no image over-lap on
the opposite side. This indicates that the page size needs to
be increased. Increase the page size through the printer
preferences enough to cover the label.
B. SOLVING PRINT QUALITY PROBLEMS
Many factors can affect the quality of the print. The following
are listed in order from most likely to least likely:
1. Quality Setting. Change your quality setting. The lowest
(and fastest printing) quality may not be sufficient for many
photos or graphics. The highest quality setting may cause
ink to bleed on certain graphics in combination with certain
label stock. Increasing the quality increases print time
because the printer makes more horizontal movements
across the label.
2. Clean the Print Head. Run an automatic print head
cleaning print or manually clean the print head as
described in Section 5F .
3. Change Cartridge. Try a new cartridge. Make sure that the
ink cartridge has ink remaining. Check the ink levels via
the Status Monitor.
4. Align Print Head. Normally, print head alignment is
only necessary after changing a print head. However, in
certain cases, running the alignment again can improve
print quality. Align the print head by opening the PTStatus
Monitor. Click on the Align Print Head button on the
Cartridge Utilities Tab (second tab). Follow the onscreen
prompts to load your paper for alignment.
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60 Troubleshooting and Maintenance
5. Clean the Maintenance Station. Clean the maintenance
station located on the right side of the print area. This
includes the rubber cartridge nozzle cap and the plastic
squeegee. Under normal use this can become dirty with
ink. Clean with rubbing alcohol and a paper towel.
6. Color Matching. Change your Color Matching setting to
Graphics or Photos via the printer driver preferences. See
Section 4F.
7. Cartridge Setting. Change the cartridge setting in the
driver. Try Color + Black or Color only. To change the
cartridge setting, right click on the printer in the Printers
and Faxes area - choose preferences -click cartridge - set it
to Color + Black or Color. Color only will still print black,
but will use the color cartridge to print it. We recommend
"Color" only for the best possible quality on photographic
images with small amounts of black. If your image has
large areas of black text, graphics or barcodes, we
recommend Color + Black for the best quality.
8. Media. Make sure your label stock is inkjet printable.
Many thermal label stocks look the same as inkjet but do
not allow the ink to soak into the surface of the media.
Maintenance
Station
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Troubleshooting and Maintenance 61
9. Source File Image Mode. The image mode of the source
file may be set to RGB instead of CMYK. This can cause the
color matching to be off. Change the image mode of the
original file, resave and reprint.
10. Copper Contacts. Clean the copper contacts on the back of
the print carriage and the contacts on the print head with
rubbing alcohol.
11. Image Resolution (DPI). Try another Image. Perhaps the
resolution of the current image is not sufficient for a quality
print. Many graphics suitable for viewing onscreen have a
DPI of 72. This is the minimum DPI for proper screen
display. However, if you print this image it will look blurry
and pixilated. 72 is a typical DPI for images or graphics
saved from web sites. We recommend a 300 dpi image.
12. Cable. Try another USB cable. Make sure that it is less than
6ft (2 Meters) long. Faulty cables or cables that are too long
interrupt communications which can result in print quality
issues.
13. Saturation. If ink is bleeding, decrease saturation in driver
preferences.
14. Change the Print Head. If print nozzles of certain colors
are still clogged after repeated cleanings it may be time to
replace the print head. See Section 5G.
C. COLOR MATCHING AND DESIGN TIPS
Whether you contract your graphic design or do it yourself,
these guidelines will help you get the best quality labels out of
your LX900.
1. Image Size/Shape. The image size should correspond with
the size of the label you will be printing. Note: If the source
image is smaller and must be enlarged to fill the entire label
space, this will affect the DPI. A 2" x 2" 300 dpi label blown
up to fit on a 4" x 4" label would have an effective dpi of 75.
This would not be a sufficient resolution. See item 2.
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62 Troubleshooting and Maintenance
2. Resolution. Resolution is measured in dots per inch or dpi.
300 dpi is sufficient to get the best possible quality from
most images. A 72 DPI image will look fine on screen but
WILL NOT print well. Graphics and logos found on
websites are typically 72 DPI. The image below was printed
from a 72 DPI image. Notice the jagged edges. Remember,
print quality settings found in the label printer driver will
have no effect on improving a low dpi source image.
On the other hand, resolutions higher than 300 DPI will not
produce better quality but may require more RAM to print
and hard drive space to store. They could even slow down
the print process.
3. Image File Format. Most graphics are created in a graphic
application. Since this graphic application is not usually on
the same computer as the label printer doing the printing, it
is necessary to export the graphic into a universal format
that can be read by other programs. We recommend TIF
and BMP files for graphics. These formats are
uncompressed. JPG files also work well for graphics that
include photographs. All three formats can be imported
into the BarTender application.
72 DPI Image printed with the LX900
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4. Color Mode. Set the color mode in the source graphic
application to CMYK. In most cases this will produce the
most accurate color reproduction of the image on screen.
However, if CMYK is not producing the desired color
matching try changing the source image to RGB and then
exporting the image again in one of the universal formats
mentioned above.
Note: Often it is useful to request that your graphic designer provide you
with several different formats for you to try printing. For example you
could request your image in six different formats: A JPG, BMP, and
TIF in RGB color mode and a JPG, BMP and TIF in CMYK color
mode.
5. Media Type Setting. Experiment with the Media Type
setting in the printer preferences (Section 4F) to achieve the
best color matching. There are multiple media type options
which correspond with the various types of label stock sold
by Primera. Match this setting to the media installed in the
printer to achieve the closest color match
to the screen. Each of these settings employs a slightly
different color table developed specifically for the media
type listed.
If the printed output is not matching the color on screen,
regardless of what media you have installed you can adjust
this setting to change the color output.
If you are still not getting the correct color output, the
graphic designer may need to change the color values of
the source graphic to achieve the proper print output.
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64 Troubleshooting and Maintenance
D. CREATE A SUPPORT REPORT
If you are encountering any problems with you LX900 tech
support may ask you to create a Tech Support Report. You
can do this from the Status Monitor by clicking the "i" icon
and clicking Create Report… A zip file will be create on your
desktop.
E. CLEANING THE PRINTER
If any ink has gotten on to the printer casing itself, the case of
the printer can be cleaned with an ammonia based window
cleaner and a lint-free cloth.
Over time, ink overspray may gather at the base of the printer.
The printer is designed using a vacuum system to gather most
of this ink on a series of saturation pads. Eventually, these pads
may need to be replaced. Contact tech support to
determine if pad replacement is necessary.
F. CLEANING THE PRINT HEAD
It may be necessary to clean the print head nozzles if you notice
reduced print quality, missing colors or if you suspect an
cartridge nozzle has become slightly dried out or clogged. Try
the following solutions:
1. Secure Cartridges. Make sure the corresponding cartridge
is snapped into place. Remove and reseat the cartridge to
make sure an air tight connection has been made. You
should hear a "click" when the cartridge is installed
properly.
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Troubleshooting and Maintenance 65
2. Clean the Copper Contacts. Ink over spray can build up
inside the printer over time causing interrupted electrical
signals. Remove the print head and clean the copper
contacts on the print head carrier and the print head.
(Area 1, 2 and 4 below). Do not clean the print nozzles! (Area 3).
3. Clean the Print Head.
DO NOT touch the print head nozzles with a tissue or paper
towel. This can damage the nozzles! This may be different that
previous printers. Instead used the methods described below:
1. Open PTStatus monitor.
2. Click Clean print head on the Cartridge Utilities Tab
(second tab).
Area 1 & 2
3
4
Figure A
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66 Troubleshooting and Maintenance
3. Make sure the "purge cartridges before clean" box is
checked. Follow the onscreen prompts. You will need a
sheet of paper for this process.
You may need to repeat this process up to 4 times depending
on how clogged the print head is. Only repeat the procedure if
you start to see improvement after each clean print.
During this process the printer will make several loud whirring
noises. This is normal! This is the sound of a pump forcing ink
through the nozzles. If you do not hear this sound, the clean
purge print did not complete successfully. Try again.
4. Preventing clogged nozzles.
Clogged nozzles on the print head can be caused by non use
of the printer for extended periods of time. Follow these
guidelines:
Always keep the LX900 plugged in and turned on. The
printer will do periodic maintenance to make sure the
nozzles do not clog.
Never store a used print head outside of the printer. The
nozzles will dry out with exposure to air. If you must store
a print head outside of the printer, place full or empty
cartridges in the print head and put the entire print head
and cartridges in a sealed plastic bag.
Use the printer regularly!
5. Quality Setting. Change your quality setting. The lowest
(and fastest printing) quality may not be sufficient for many
photos or graphics. The highest quality setting may cause
ink to bleed on certain graphics in combination with certain
label stock. Increasing the quality increases print time
because the printer makes more passes over the media.
6. Backup Print Head/Cartridge. The cartridge may be empty
or defective. The print head nozzle for one color could be
clogged. The fastest way to diagnose a quality problem is to
have backup print heads and cartridges available for
comparison testing. If one color is missing, replace that
color cartridge(s). Next try replacing the print head.
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7. Defective Print Head/Cartridge Replacement Procedure.
If you think your cartridge/print head is defective, please
contact tech support to arrange for a replacement. Tech
support may ask you to perform troubleshooting before
sending a replacement cartridge or print head.
Notes on Ink/Print Head Replacement
All replacements for defective cartridges or print heads
must be processed through Tech Support.
To receive replacement cartridges, you may be required to
send in your defective cartridges/print head.
Tech Support will perform the cleaning procedures and
tests mentioned above on all cartridges/print heads
received.
Tech Support will not replace cartridges with less than 50%
ink remaining.
Print heads with zero percent life remaining will not be
replaced.
Print heads with greater than zero percent life remaining
prints may be replaced depending on the description and
circumstances of the failure at the discretion of Primera
Tech Support.
Replaceable Print Head - Part Number 53450
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68 Troubleshooting and Maintenance
G. REPLACING THE PRINT HEAD
Regular replacement of the print head is not necessary.
However it may become necessary if you notice a gradual
decrease in print quality or if some of the print nozzles are
still clogged after repeated manual cleanings as described in
Section 5F.
Follow this procedure:
1. Press the Pause and Load/Feed buttons simultaneously to
move the print carriage to the center of the print area.
2. Remove all cartridges. Press the release tab at the front of
the carriage to release the latch.
Press Pause + Load/Feed
to Start and Finish.
Power
Ink
Pause
Load/
Feed
Unload
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Troubleshooting and Maintenance 69
3. Remove the print head. Grasp the print head near the back
as shown in the illustration.
4. Locate a new print head and place it in the carriage.
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70 Troubleshooting and Maintenance
5. Close the latch until you hear a click.
6. Press the Pause and Load/Feed buttons simultaneously to
move the print carriage back to normal position.
7. Now align the print head as described in Section 5B.
Press Pause + Load/Feed
to Start and Finish.
Power
Ink
Pause
Load/
Feed
Unload
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Troubleshooting and Maintenance 71
H. INTERPRETING THE PRINTER’S INDICATOR LIGHTS
Most error messages will appear on your computer screen via
the Status Monitor application. However, if the error prevents
communication with the computer the LED lights may be used
to help diagnose the problem.
LED Explanation
Intermittent Flashing Printer is doing maintenance.
Pause Appears during start up or after a
cartridge change.
Slow Flashing Power Missing Label Stock.
Solid Power Light Power is on.
Rotating Ink, Power Firmware update is in progress - do
and Pause LEDs not remove power or USB
I. TECHNICAL SUPPORT
If you have difficulties in operating your Printer, the procedures
in this manual and the software User's Guide should, in most
cases, solve the problem. If you still have difficulty, contact the
technical support using one of the methods listed below.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
BarTender Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)
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72 Technical Specifications
Section 7: Technical Specifications
Print Method: Thermal inkjet with Primera Imaging
Perfection enhancements
Print Resolutions: Up to 4800 DPI
Print Speeds: Draft Mode: 4.5" per second
Normal Mode: 1.8" per second
High Quality Mode: 0.8" per second
Print Head: Semi-permanent, user-replaceable
Ink Tanks: Individual ink cartridges for Cyan, Magenta,
Yellow and Black
Colors: 16.7 million
Color Matching: Z-Color™ Color Matching Software
Max. Print Width: 8.25" (209.5mm)
Media Width: 8.375" (212mm)
Media Types: Roll-fed pressure-sensitive labels, roll-fed
tags, fan-fold labels or tags
Media Sensing: Moveable see-through sensor for die-cut labels;
reflective sensor for labels and tags with black
stripe; can use continuous and pre-printed
labels and tags
Supply Roll: 6" (152mm) maximum diameter on 3" (76mm) core
Ink Level Warning: Calculates actual number of prints remaining
based upon ink usage of graphics being printed
(patent-pending)
Indicator Lights: Power, Pause, Ink
Controls: Pause, Feed, Unload
Operating Systems: Windows XP
®
, Vista
®
and Windows 7
Data Interface: USB 2.0; External Control Port
Label Design Software: BarTender™ SE Primera Edition included.
Can also be used with most other popular
label design and graphics software programs
Electrical Rating: 12VDC, 5.0A
Power Requirements: 100-240VAC, 50/60 Hz, 60 watts
Certifications: UL, UL-C, CE, FCC Class B
Weight: 36.5 lbs. (16.6 kg)
Dimensions: 17.25"W x 9.1"H x 17.25"D
(438mmW x 231mmH x 438mmD)
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Index 73
Index
Align Print Head.............................................................................59
Alignment Tab .....................................................................13, 16, 38
Bidirectional.....................................................................................37
Black Mark ...................................................................................6, 12
Cartridge Utilities Tab ..............................................................16, 59
Circular Labels ................................................................................11
Color Matching ....................................................................36, 60 61
Continuous Stock ......................................................................14, 41
Cost Estimator ...........................................................................18, 43
Cost Tab ......................................................................................16, 39
Die Cut .......................................................................................13, 40
DPI ....................................................................................................61
Fixed Throat Guide ..................................................................31, 55
Full Bleed ...................................................................................32, 56
Ink Low LED .....................................................................................3
Ink Saturation ............................................................................37, 42
Ink Tab ..............................................................................................16
Installing Label Stock .......................................................................8
Label Cost ..................................................................................19, 43
Label Size .................................................................29, 44, 46, 50, 52
Label Tear Bar ....................................................................................3
Left Margin Offset ....................................................6, 31, 32, 55, 56
Load/Feed Button ............................................................................3
Low Ink Warning ............................................................................19
Media Type ..........................................................................36, 63, 72
Movable Throat Guide ...................................................................10
Orientation ...................................................................................7, 35
Output Mode .............................................................................14, 41
Power LED .........................................................................................3
Present Labels............................................................................15, 41
Print Alignment ............................................................16, 30, 53, 57
Print Counter ...................................................................................16
Print Quality ..............................................................................35, 59
Printer Driver Settings ...................................................................33
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74 Index
Print Head
Aligning ....................................................................................38
Cleaning ........................................................................38, 59, 64
Replacing ..................................................................................68
Print Head Life Gauge ...................................................................18
Printing .....................................................................22, 38, 44, 46, 50
PTStatus .....................................................................................12, 16
Resolution ..................................................................................61, 62
Sensor Type ......................................................................................14
Sensor Position ................................................................................58
Status Monitor .................................................................................16
Reflective ................................................................................6, 13, 40
Roll Arm .............................................................................................9
Roll Guide ..........................................................................................8
Roll Specifications .........................................................................5, 7
Roll Stop .............................................................................................9
Tear Off Position ........................................................................31, 55
TOF .................................................................... 11, 31, 33, 55, 56, 57
Unload Button ...................................................................................3
Using BarTender .............................................................................22
Printed in the United States of America
P/N 511271